The following video contains a hysterical scene about dinnertime at a bed and breakfast in England. You will quickly see that the owners and staff make numerous errors.
https://www.youtube.com/watch?v=BZoUH43nI4w&feature=youtu.be
After watching the video, identify and discuss what went well and what did not go well. Also discuss the importance of operations management as it applies to the service industry.
Sample Solution