This chapter discusses the importance of three key skills: administrative skills, interpersonal skills and conceptual skills.
Case Study Questions
First explain how administrative skills are important for leadership, how interpersonal skills are important for leadership, and how conceptual skills are important for leadership. Why do you think the author considers these to be core leadership skills?
What skills did Theo exhibit that made Linda think he would be a good operations manager the first time? What skills did he learn and develop that led her to think he would be a good CEO?
How do you think Theo's emotional intelligence developed during his career?
Sample Solution