The Aloha Airlines 737-200 accident sparked the interest in maintenance human factors and maintenance
resource management (MRM). It prompted Transport Canada to produce the “dirty dozen”: a maintenance
course designed to identify judgment errors. Likewise, after many aircraft near misses, Europe and the Federal
Aviation Administration (FAA) produced training programs such as the air traffic teamwork enhancement
(ATTE) and team resource management (TRM). These courses were designed to promote awareness and
safety and reduce human error.
Instructions:
Review the readings and this article retrieved from the Hunt Library, Crew Resource Management: Improving
Team Work in High-Reliability Industries, and start a narrated presentation.
Address the following:
- Explain the two topics (ATC and MX) for clarification and understanding.
- Discuss the similarities and differences of MRM and TRM from CRM.
- Assess the impact of these applications on aviation safety.
- Finally, provide examples by identifying aircraft accidents or workplace accidents where this training might
have made a difference in the outcome.
Sample Solution