Read Case 12-2 of the textbook and answer the related questions using information gleaned in Chapter 12.
Read Case 12-3 and write the 3-page team memo (individually, not as a team).
Explain the four axioms of conflict according to Watkins, and how each relates to communication.
You are the Human Resources manager for a small candle company. You have been tasked with teaching department managers who are used to practicing either avoiding, accommodating, forcing or compromising the win-win strategy of “problem solving.” Write a one-page memo to your boss that explains how you would teach this new strategy, and what you would tell the managers about how this approach differs from - and is better - the one they currently use.
Sample Solution