Basic Counseling Skills

Please review the following on YouTube: https://www.youtube.com/watch?v=ankWMLepQsE from 0.00 to 8.44 only.
Based on class discussion and readings please answer the following questions:

1. What were the effective verbal and non-verbal behaviors of the counselor?
2. What verbal and non-verbal behaviors by the counselor were not effective?
3. Was the counselor attentive to the client?
4. What/how would you have conducted the session differently?