Questions:

1 - During the course, there has been discussion about some challenges and opportunities in health care.

. Describe five of the key factors that distinguish a health care organization from other industrial organizations.

. Also explain three ways operations managers apply their knowledge to achieve system improvements and change.

(Be sure to include your own thoughts and opinions?)

2 - There was also discussion about the issue of Operations Management and how it has changed especially when health care is concerned.

. Explain how operations management has changed since its early days as a scientific management.

. Why are certain certifications, like Six Sigma, ISO 9000 and Lean, playing an important role in health care, as they have in other industries.

. In addition, are there others that you know about or have experienced?

3 - Issues related to Project Management were also presented in this course.

. Outline a project to reduce patient wait times in an hospital's emergency department and include the following:

• Who should be part of the project team in order to resolve the issues or concern? -. What skills should be included and who should lead the project?
• How you would identify success in the end?

4 - There was also a focus on Quality and Six Sigma, ISO 9000 and Baldridge criteria.

. Which would you find more appropriate to your industry that you are most familiar (it does not have to be a health care setting)?

. Describe what the setting is, which is most appropriate and why?

5 - Financial performance was another topic covered in this course.

. In a hospital setting, how important is it to provide the opportunity for physicians to be involved in financial performance?

. What is the best strategy for physician engagement?

. Which financial metrics do you think are the most important to healthcare organizations?