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Change Implementation and Management Plan

Create a 5- or 6-slide narrated PowerPoint that presents a comprehensive plan to implement changes you propose.

Your narrated presentation should be 5–6 minutes in length.

Your Change Implementation and Management Plan should include the following:

An executive summary of the issues that are currently affecting your organization/workplace (This can include the work you completed in your Workplace Environment Assessment previously submitted, if relevant.)
A description of the change being proposed
Justifications for the change, including why addressing it will have a positive impact on your organization/workplace
Details about the type and scope of the proposed change
Identification of the stakeholders impacted by the change
Identification of a change management team (by title/role)
A plan for communicating the change you propose
A description of risk mitigation plans you would recommend to address the risks anticipated by the change you propose

Full Answer Section

Date: July 31, 2025 Narration (0:15 - 0:30): "Good morning, Unity Health Clinics leadership team. I'm [Your Name], and today I'll be presenting a comprehensive plan to implement a critical change that will significantly enhance our patient experience and operational efficiency. We're here to discuss a strategic initiative to centralize our patient scheduling and communication processes."

Slide 2: Executive Summary & The Problem

Content:

Current Issues:
- Inconsistent patient scheduling practices across our 5 regional clinics (manual, phone-based, varied legacy software).
- Fragmented patient communication channels.
Impact:
- Patients: Frustration due to long phone wait times, scheduling errors, missed appointments, difficulty accessing timely care, and inconsistent communication experiences.
- Staff: High call volumes, repetitive administrative tasks, increased scheduling errors, communication breakdowns between clinics, leading to staff burnout and decreased morale.
- Organization: Inefficient resource allocation (e.g., provider over/under-scheduling), significant lost revenue from no-shows and cancellations, negative patient satisfaction scores, and a lack of unified data for strategic planning and growth.
Connection to Workplace Environment Assessment: "Our recent Workplace Environment Assessment, which surveyed both staff and patients, highlighted these inconsistencies as a primary source of stress for our administrative teams and a major driver of patient dissatisfaction, directly impacting both our internal morale and our external reputation."

Sample Answer