Consider this scenario: You are a customer service specialist at ABC, Inc. On Monday morning, you check your phone and discover you have a voicemail from your manager, Wanda, about a customer service issue. She is worried because one of the company’s most important clients has not received their shipment. While she acknowledges the shipment issue is not your fault, she needs you to work quickly to resolve the issue. To help you address the problem, she has outlined some tasks that must be completed in order to fast-track the solution.
Listen to Active Listening: Voicemail. You may want to read the transcript for additional clarity.
How do you think your manager is feeling about this situation, and how can your recorded message help put her mind at ease? Note: You are not required to submit the Six Ws Worksheet with this recorded assignment.
Now that you have heard the voicemail and applied active listening skills to the message, apply oral communication skills to effectively respond to the voicemail. Use any recording device for your recorded message; save your audio file and upload it to the Assignment. Make sure your response:
Describes the main points from your manager's message.
Uses neutral language and tone appropriate for a response to your manager.
Assesses the importance of the issue based on the manager’s tone.