In your academic and professional life, you will make important decisions when communicating with others. Think about the types of decisions you will need to make when communicating both academically and professionally. Consider the following scenario:
Your class requires you to use a program you must download on your computer. You have waited until Saturday to download the program, and you need it for an assignment that is due on Monday Now you are having issues with the program. Write a 50- to 75-word response to each of the following questions. Enter your response on a new line below the questions.
- How would you approach solving the problem in this scenario?
- Whom would you contact first, and why?
- What are the resources available to support you when obstacles arise?
- Why is effective communication important in linking you to these resources?
How would you approach solving the problem in this scenario?
I would first try to troubleshoot the problem myself by checking my internet connection, clearing my browser's cache, and restarting my computer. If that didn't work, I would contact my professor or the IT department for help. I would be clear and concise in my
communication, and I would provide as much information as possible about the problem I was having.
Whom would you contact first, and why?
I would first contact my professor. They are the most likely to be able to help me with a problem related to a class assignment. If my professor was unable to help me, I would then contact the IT department. They have more specialized knowledge of computer problems and would be able to provide more technical assistance.
What are the resources available to support you when obstacles arise?
In addition to my professor and the IT department, there are other resources available to me when obstacles arise. For example, my school library has a help desk that can provide assistance with computer problems. I can also find helpful information online, such as on the websites of software companies or in online forums.
Why is effective communication important in linking you to these resources?
Effective communication is important in linking me to these resources because it allows me to clearly and concisely explain my problem. This helps the person I am communicating with to understand the problem and to provide me with the best possible assistance.