Consider a time you experienced poor customer service and a good customer service experience. The paper will be written in APA format, 7th edition. The assignment will be 5 pages in length, four outside sources, and in-text citations. In summary, the assignment will include a cover page, 5 pages of research, in-text citations, and reference page.
The student will identify the industry in which they are employed.
Customer service satisfaction rate within their industry (the industry where you are employed).
The current customer service satisfaction rate (satisfaction or unsatisfaction), at your employer
Areas where the organization is doing well,
Areas where the organization needs to improve, and
Your recommendation on what the organizations needs to do to improve their customer service, and finally,
After conducting the research, go back to the first bullet and where you identified a bad customer service experience. What could have been done that would have made your customer service experience better?