Read Case Study 4, "Gaining Outside Commitment in Lowell, Massachusetts" and Case Study 5, "Leading Change in Riverside California". Keeping the two basic roles in mind, thoroughly explain the internal and external roles displayed by both chiefs. Be sure to include successes and/or failures in your explanation.
· Identify and explain the four executive styles. For the chiefs in the two studies, which of the four styles would you use to describe each of them and why.