Healthcare Quality: The Survey

    There are a number of tools and methods that can be used to gauge patient satisfaction and quality of care. Examples include: surveys personal interviews observation focus groups The AHRQ Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers and patients to report on and evaluate their experiences with health care. CAHPS® surveys ask patients to report on their experiences with a range of health care services at multiple levels of the delivery system. Several surveys ask about experiences with ambulatory care providers such as health plans, physicians' offices, and behavioral health plans. Some of the surveys ask about experiences with care delivered in facilities such as hospitals, dialysis centers, and nursing homes. Topic Based upon the first letter of your last name, create a survey for either an Outpatient setting or Inpatient Setting. First Letter of Last Name (M -Z) Outpatient and Ambulatory Surgery CAHPSPreview the document Review Existing Validated Survey's Based upon your last name, review your assigned CAHPS® surveys From your assigned survey, select five (5) closed ended survey questions. Cut and paste into a word document. Then convert the five (5) questions to an open-ended question but save the original 5 closed ended questions. (Change to an open-ended question by eliminating the answer choices and leave a blank for the person to fill in an answer). Now you should have 10 questions; 5 open-ended and 5 closed ended questions in your word document. Create a Survey in Survey Monkey Set-up a free account on Survey Monkey. Select “sign up” in the upper right-hand corner.