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Human Resource Management
The CEO of Savannah Engineering, Inspection and Insurance Company (SEIIC) often says, “Our most important asset walks out the door every night.” The company relies on the knowledge and skills of its employees for its success. Without its human capital, the company has little to offer its customers. As noted in the introduction to the case, SEIIC has been experiencing difficulty in meeting customer service expectations and is experiencing problems with retaining some of its most valuable employees. Building on your previous work in the case, you will need to analyze the critical HRM areas of training, performance management, and career management.
Summarize key details about the case to date. What are the most important issues affecting SEIIC’s HRM? Your summary should be no more than one to two paragraphs. (Imagine that you are riding down the elevator with SEIIC’s CEO and she asks you to provide a high-level summary of what you’ve discovered so far. You have thirty seconds from the time she gets on the elevator until the time she gets off. What would you say?)
Evaluate at least three current approaches or trends related to training (in organizations), including pros and cons of each.
Justify a training best practice for SEIIC to help it meet customer service expectations and enhance retention of employees.
Evaluate at least three current approaches or trends related to performance management, including pros and cons of each.
Justify a performance management best practice for SEIIC to help it meet customer service expectations and enhance retention of employees.
Evaluate at least three current approaches or trends related to career management, including pros and cons of each.
Justify a career management best practice for SEIIC to help it meet customer service expectations and enhance retention of employees.
Full Answer Section
Training Approaches
Traditional Training:
Pros: Structured, controlled learning environment, easy to measure outcomes.
Cons: Less flexible, limited interaction, may not be engaging for all learners.
Cons: Requires technical proficiency, may lack social interaction.
Experiential Learning:
Pros: Hands-on, practical, fosters critical thinking and problem-solving skills.
Cons: Can be time-consuming and resource-intensive.
Recommended Best Practice:Experiential Learning By providing employees with opportunities to apply their knowledge and skills in real-world situations, SEIIC can enhance their competency and boost their confidence. This can lead to improved customer service and increased job satisfaction.
Performance Management Approaches
Traditional Performance Reviews:
Pros: Structured, provides feedback, identifies areas for improvement.
Cons: Often infrequent, can be bureaucratic and time-consuming.
Continuous Performance Management:
Pros: Regular feedback, focuses on development, promotes employee engagement.
Cons: Requires significant effort and commitment from managers and employees.
360-Degree Feedback:
Pros: Provides a comprehensive view of performance, encourages self-awareness.
Cons: Can be time-consuming and sensitive to administer.
Recommended Best Practice:Continuous Performance Management By implementing a continuous performance management system, SEIIC can provide timely feedback, recognize achievements, and address performance issues proactively. This can lead to improved employee performance and increased job satisfaction.
Career Management Approaches
Traditional Career Paths:
Pros: Provides clear progression, helps employees plan their careers.
Cons: Can be rigid and may not suit all employees.
Career Counseling and Coaching:
Pros: Personalized guidance, helps employees identify strengths and weaknesses.
Cons: Can be time-consuming and requires skilled counselors.
Mentorship and Sponsorship:
Pros: Provides valuable insights and support, accelerates career advancement.
Cons: Requires careful matching and ongoing commitment.
Recommended Best Practice:Mentorship and Sponsorship By establishing a mentorship program, SEIIC can provide employees with experienced mentors who can offer guidance, advice, and support. This can help employees develop their skills, advance their careers, and increase their job satisfaction.
Sample Answer
Summary of SEIIC's HRM Issues
SEIIC is facing significant challenges in human resource management. The company's inability to meet customer service expectations and retain top talent is directly linked to issues in training, performance management, and career development.
Key issues:
Lack of Effective Training: Employees may not possess the necessary skills and knowledge to deliver excellent customer service.
Subpar Performance Management:Ineffective performance management systems can lead to low morale, decreased productivity, and high turnover.
Limited Career Development Opportunities: A lack of clear career paths and opportunities for growth can hinder employee engagement and retention.