International NGOs, civil society and development

Assignment 3 Task Details Respond to one of the following: Q1. Measuring Output and Impact - One of the key challenges for development NGOs is to demonstrate the quality and impact of their work. Failure to do so may see them sidelined as significant development players. Drawing upon the literature, and bearing in mind the claims that NGOs make about their work, how might NGOs address this challenge? Use specific NGO examples to illustrate your answer. Q2. Working together – NGOs may be viewed as partners of government agencies, major development institutions such as bilateral and multilateral donors, and/or as contributors to a global social change movement. Drawing on the literature, and case study examples, what are the challenges faced by an NGO wanting to work in “partnership” to attain peace, poverty reduction and/or sustainability? Q3. Changing Context of Development Work – Based on the past decade, what do you foresee will be the critical contexts that will shape the nature of development work in the coming decade Using specific NGO examples and the literature, discuss what roles will NGOs play to shape and respond to this changing context? Q4. The Changing Nature of NGOs - “To be agents of change, NGOs themselves need to be part of the change.” Do you agree with this statement? providing evidence for or against from both the literature and NGO examples. Word Limit 2,500 (excluding references) Assignment Grade Weighting 50% of Semester total Referencing The referencing style for the assignment is APA (American Psychological Association) Style - this is the reference style of The Journal of Development Studies (listed in recommended Journals). Assignment #3 Rubric A rubric can be found posted with other Assignment resources on the course Blackboard. The rubric is used to grade your assignment. Consider using the rubric to assess yourself before submission. When using the rubric, did you give yourself the grade you are aiming for? If not, do you have the time before the assignment is due to make the amendments required to achieve your desired grade? This must be done on or before the due date unless a formal extension has been granted. Do not submit assignments as an email attachment. Submit in .doc format Your file should be named as follows: SURNAME_FirstName_HUSO2073_ TUTORSURNAME_Task#.doc Font: Times New Roman, 12 point. Use margins of at least 2.5 cm (1 inch). Assignments in this course follow the Style Guide for The Journal of Development Studies (listed in recommended Journals). You can find the Style guide online here. When you review the journal’s Style Guide you’ll notice that there are number of things that are not relevant to the preparation of your essay for submission - these should be self-evident, but if you are unsure contact your tutor. Students are expected to administer and present the assignment as they would with any document produced in a professional capacity. The penalty for not following any one of these instructions is 5%. 45.managing the hospitality experience Assignment 3 is an individual assignment that involves the writing of a report on a restaurant or café of your choice. For this assignment, you ne to visit a restaurant in South Australia (Adelaide) In the hospitality industry, the behaviour of staff towards customers, and the ability of staff to stage positive emotional experiences for customers are important factors that lead to customer satisfaction. Applying the theory you have learned in Topic 7 on ‘Emotional labour’ you need to discuss the extent to which staffs engaged in emotional labour in the restaurant you visited and how their behaviour affected the overall satisfaction of your service experience (based on your observation, you may also be able to comment on whether you believe other customers were satisfied with the service). The concepts in topics 1 and 5 may also be useful based on the nature of your discussion. The following are some suggestions on what you need to address: •What is the type of hospitality offered? (e.g. fine dining, ethnic cuisine, organic food etc.) •What do you believe the business’s target market is, and customers’ expectations of service? •What was your initial expectation of the service before you visited this place? (e.g. from what other people told you, Website, online reviews etc.). •What is the job role of service staff in the context of the restaurant or café you visited and how does emotional labour fit into this? •What do scholars say about emotional labour? It may be useful to start from the past and work your way to the present and then show how it applies to your study (e.g. how does emotional labour apply to the job role of restaurant or café staff?) • Discuss whether emotional labour was evident (or not evident) in the service that was provided. Give examples to support your answer (e.g. emotional labour was evident in relation to the way staff calmed down/pacified a difficult customer, or staff was not attentive or ignored customers). • Did the attitude and behaviour of staff affect the satisfaction of your overall experience at the restaurant or café? • Do you believe emotional labour is necessary? • What would you say is the consequence of emotional labour on staff? • What are some recommendations or suggestions that you can offer based on your analysis? Students need to provide supporting material to show evidence of their field visit. The evidence may include photographs from your visit, a brochure or menu (if they were made available to take away) and include it in an Appendix. Please include an Appendix of no more than 3 pages – the pages of the Appendix do not form part of the word count. Word count: The 2000 word count does not include the executive summary. The executive summary is expected to be 10% which is 200 words. Content of report (2000 words) + Executive summary (200 words) = Total word count 2200. The title page, table of contents, Bibliography/Reference list & Appendix are not part of the word count. Referencing A minimum of 4 academic references (journal articles & Book Chapters) are expected. Use Harvard referencing. Use numbered headings and sub-headings and concise paragraphs. The structure of the report should be: 1. Title page 2. Table of contents 3. Executive summary 4. Introduction & background 5. Literature Review 6. Discussion 7. Conclusion 8. Recommendations 9. Bibliography/Reference list 10. Appendices