Interview Project

This project involves interviewing a manager from a Manufacturing Organization.
• You have to ask the following questions and write in detail the answers received. •
The answers to the six questions should not be less than THREE Pages (1.5 Spacing, Times Roman 12 Font).
Question 1: Please explain to us your perception (understanding) of Quality.
Question 2: What is the contribution of your division/section in improving quality (you can ask what they have
done in the last two years that might have an impact on quality).
Question 3: How does your organization measure customer satisfaction? Do you use customer feedback to
improve your products?
Question 4: Give some examples that show that leaders (CEO, General Managers, Managing Director, and
other Directors) are directly involved in Quality Improvement Initiatives (Programs).
Question 5: What does your organization do to improve your suppliers’ quality?
Question 6: What does your organization do to improve employees (you can ask about training programs,
rewards, involvement of employees in decision-making)