Intravalley Health

Your work with Intravalley Health has been well received. In fact, you have gained a reputation for insightful analysis. Given this, the board chair has asked you to assemble a consulting team to assist another healthcare organization on whose board he also serves – and where his mother receives her routine care. The task for your team is to research and analyze the organization and develop a new organizational strategy for the Arroyo Fresco Community Health Center. This strategy will be presented to the Arroyo Fresco board via a written report.
Your report should be a brief three-page paper (excluding tile page, abstract, and reference list), which includes: Discussion of a new strategy, research support for the strategy, knowledge of best practices in the reorganization.
The strategy should be formulated using the information from the case study and your research, including an analysis of the results, and should take into account current concerns including health care reform, the political environment in Arizona, the state of the economy, financing, and leadership and management principles learned during this course.
Case Study:
The 2017 Baldrige case study depicts a nonprofit, community health center serving western Arizona from 11 clinics and 4 mobile service vans. Created by volunteer Baldrige alumni examiners Kay Kendall, Joe Muzikowski, and Glenn Bodinson, the fictitious Arroyo Fresco was written to represent community health centers, which were established over the past 50 years in underserved areas in all 50 states. (The case study was reviewed by Baldrige alumni examiners Beth Katzenberg and Steve Bonk.) Fast-growing communities along the U.S.-Mexican border, as well as Native American and retiree populations, are represented in the case study. Barriers to care include lower levels of prevention screening, less efficient and effective detection and management of chronic disease, large incidences of diabetes and diabetes-related mortality, and other chronic health problems, such as asthma, cardiovascular disease, depression, obesity, and substance abuse and other addictive behavior. To address these, Arroyo Fresco has developed core competencies in providing culturally competent, patient-centered care; expertise in the treatment of diseases prevalent within its patient population; and collaborative relationships that increase access to specialty care and other services. “Enabling services” the organization provides its patients include transportation, translation, health education, and home visitation. Arroyo Fresco Community Health Center uses the Baldrige Excellence Framework to guide its strategy, leadership and management systems, knowledge management system, and performance improvement.