"Is everything okay"

A family, of Cuban heritage, is gathered in the waiting room waiting to visit their ill family member in the hospital. The family member‘s voices are loud and they are gesturing in a very animated nature. A healthcare provider enters the space and asks to speak to the patient’s spouse. The healthcare provider asks the spouse “Is everything okay? I notice you all seem upset or angry?” What assumption is being made by the healthcare provider? How might you have handled this situation differently?