Remember leading and managing are not the same. You read and heard about several of the actions and decisions Gary Kelly has made as CEO of Southwest Airlines. Describe one of Gary Kelly's decisions that tells you he is a good manager and one of his actions that tells you he is a good leader.
What do you think are the benefits of treating employees even better than the customers?
Answer the questions using paragraph form
Combined, answers should be at least 400 words
Use a combination of your own ideas and content from the text keeping in mind the 80/20 rule
IWG format
At least two references and citations
Sample Solution