Listening is a critical skill for both leaders and followers. Many overlook the simplicity yet importance of being a good listener. The 10 keys to effective listening covered in your textbook are:
Listen actively.
Keep an open mind.
Resist distractions.
Capitalize on the fact that thought is faster than speech.
Seek understanding.
Judge content, not delivery.
Hold one’s fire.
Listen for ideas.
Work at listening.
Show respect.
Discuss, in detail, which three keys from the list above are most important in your opinion and why.
Sample Solution