Following your active participation in the journey mapping workshop, please reflect on your experiences and answer the following questions:
- What were your 5 key learnings from this workshop? What was your more surprising insight from the JM session?
- Describe an experience you would like to map based on something that happened to you during the last 12 months.
- How would you start to implement the CX Hypothesis your team created during the exercise?
- What would you like to add to this JM workshop?
- What activity of the workshop would you have liked more inputs on?