MCO enrollees can be described as either light/moderate users or heavy users

A​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​ccording to Darr, MCO enrollees can be described as either light/moderate users or heavy users. What are some of the strategies that management uses to turn "heavy" users i​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​nto light/ moderate users? In your personal opinion, what positives or negatives may result?

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