Quality

Order Description One of the aspects of quality decisions is the expectation that the organization will provide quality products or services. From a Christian perspective this takes on an additional dimension of being Christ-like. However, quality is never without costs and other trade-offs. Managers struggle with the tradeoffs between process capabilities and customer expectations. • Discuss decision making regarding quality from a Christian perspective. (3.2) Consider the various aspects of quality products and services. An organization is responsible for providing some level of quality in all that it does. The organization is also responsible to the employees and other stakeholders to provide quality products and services, but at a cost that considers the long-term viability of the organization. W. P. Carey School of Business. (2010). Module 11: Quality management [Video file]. Retrieved from https://www.youtube.com/watch?v=QJNVrY_Z2NM Instructions 1. In the discussion forum, expand on the following questions: a. What is quality? b. From a Christian/biblical prospective what position should an organization take as to the quality of its good and services? What do you base this on? c. From a Christian/biblical prospective what guidelines might an organization develop for making decisions in order to account for the tradeoffs between what a customer might desire and what the organization can profitably provide? 2. Post your responses in the discussion forum titled Wk3 Quality.