Quality Control in Creating a Culture of Safety

What is quality control and what is its importance to healthcare?
Describe the functions of management as it relates to quality improvement.
What criteria define Effective Quality Control programs?
Define the three steps associated with the Quality Control Process?
Define the steps in auditing Quality Control
What are the standards associated with Quality Control?
What role does the ANA play in quality control?
Define Benchmarking and its role in an organization’s approach to quality control/improvement
What is a Root Cause Analysis (RCA)?
Name three standardized nursing measures—what do they measure and how does this contribute to quality control?
What are the nursing-sensitive outcomes? Give 3 examples.
What are clinical practice guidelines and what does EBP have to do with them?
Define Quality Assurance and its evolution to Quality Improvement—what is the difference?
What are the main features of the Total Quality Management (TQM) system?
Why is the Toyota Production System (TPS) valuable as a tool for healthcare quality?