Note: the job is a casher at a cafeteria called “diversty food center” at university of Winnipeg.
The objective of the term paper is to utilize course concepts and apply them to a job that you have performed or someone you know that occupied.
To begin, all students who have had a job must use one job (not more than one) as the base of the paper. If you have never had a job, try to find a friend or family member who has had a job and is willing to be interviewed about their position. It is advised that students who have not had a job select a job that is at an entry level to study.
After selecting a job students must structure their paper in the following way:
Section I - Discussion of organizations(Suggested 500 words).
This section requires specific paragraphs:
a) The first sentence of the paper should read similar to the following "The purpose of this paper is to use the results of a job analysis for position A(name the job title) at organization B (name the organization) to draft a new recruitment and selection or training program."
b) Discuss the organizatiogs major activities, history,etc.
c) Discuss the scope of the organizatiph. This may include things like number of stores, number of employees, gross revenue, etc.
d) Discuss the strengths of the organization
c) Discuss the weaknesses of the organization.
Section2- Discussion of tasks, skils,standards, and working condition.
(Suggested 1000 words)
In this part of the paper, the student should begin by identifying specific of the tasks of the job. This section will include approximately eight tasks to discuss. Each task discussion should take one paragraph.
Skills, abilities: next, the student should discuss five skills and abilities. Each skill and ability should take one paragraph.
Job Standards This third section may not apply to many jobs: A job may or may not have job standards. If there are specific levels of job standards, discuss what they are and include data such as type 50 words a minute or lift 50lbs etc.
Working conditions - Any extraordinary working conditions should be discussed.
Examples: Overnight shifts, air quality, noise, weather, working during pandemic. If the conditions of the job are not extraordinary, do not include.
Section 3 - Application of job and organization Information (suggested 1500 words).
Using the information you have so far identified in Section 1 and 2, draft a new recruitment and selection OR training program for the organization. (Not Both). In order to complete this section, we will have to have covered the material in on chapkas Chapter 5 and 6 OR Chapter 7.
Term Paper: Recruitment and Selection Program for Cashier Position at Diversity Food Center, University of Winnipeg
Section I: Discussion of Organization
The purpose of this paper is to use the results of a job analysis for the Cashier position at Diversity Food Center to draft a new recruitment and selection program.
Diversity Food Center is a cafeteria located at the University of Winnipeg. The cafeteria provides a diverse range of food options to cater to the needs of students, staff, and faculty. It aims to create an inclusive environment where individuals from various backgrounds can enjoy nutritious meals.
The organization has been in operation for over 10 years and has become a vital part of the campus community. It serves approximately 1,500 customers daily and operates during regular university hours. Diversity Food Center generates substantial revenue by providing quality food services to the university population.
Strengths of the Organization:
- Commitment to diversity and inclusion in both its menu offerings and employment practices.
- Strategic location within the university campus, ensuring a steady flow of customers.
- Reputation for providing healthy and affordable food options.
- Strong collaboration with local suppliers, supporting the community and promoting sustainability.
- Dedicated and friendly staff members who contribute to a positive work environment.
Weaknesses of the Organization:
- Limited space within the cafeteria, leading to potential overcrowding during peak hours.
- Inconsistent communication between management and employees, resulting in occasional misunderstandings.
- Lack of technological advancements in payment methods, potentially causing delays during transactions.
- Limited promotional activities, reducing awareness among the wider university community.
Section 2: Discussion of Tasks, Skills, Standards, and Working Conditions
Tasks:
- Process customer orders, including recording items, calculating costs, and accepting payments.
- Maintain cleanliness and organization at the cashier station, ensuring a welcoming environment for customers.
- Provide exceptional customer service by answering inquiries, addressing concerns, and handling complaints.
- Collaborate with kitchen staff to ensure accurate and timely order delivery.
- Handle cash transactions, including counting and reconciling cash drawers at the beginning and end of shifts.
- Assist in restocking inventory, such as snacks, beverages, and condiments.
- Follow food safety and hygiene protocols to guarantee the health and safety of customers.
- Collaborate with fellow cashiers and other cafeteria staff to ensure smooth operations.
Skills and Abilities:
- Excellent interpersonal skills to interact with customers and colleagues in a friendly and professional manner.
- Strong numeracy skills for accurate cash handling and calculations.
- Attention to detail to ensure order accuracy and prevent errors in billing.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using point-of-sale (POS) systems or willingness to learn.
Working Conditions:
- Indoor work environment within the cafeteria premises.
- Regular standing and walking during shifts.
- Potential exposure to noise levels from customer conversations and kitchen activities.
- Occasional work during weekends or evenings to cater to events or special occasions.
Section 3: Application of Job and Organization Information
Based on the job analysis conducted for the Cashier position at Diversity Food Center, a new recruitment and selection program can be developed to attract qualified candidates who align with the organization’s values and requirements.
Recruitment and Selection Program:
- Job Advertisement:
- Create an attractive job advertisement highlighting the organization’s commitment to diversity and inclusion, as well as the opportunity to contribute to a vibrant campus community.
- Utilize university job boards, social media platforms, and local community networks to reach a diverse pool of candidates.
- Emphasize the need for excellent customer service skills, numeracy proficiency, and ability to work in a fast-paced environment.
- Application Process:
- Develop an online application form that captures essential information, including work experience, education, and availability.
- Include a section for candidates to provide short responses highlighting their customer service skills and their understanding of the importance of diversity in a university setting.
- Encourage applicants to submit their resumes and cover letters showcasing their relevant skills and experiences.
- Selection Process:
- Conduct structured interviews with a panel consisting of the cafeteria manager, a representative from the university’s diversity and inclusion department, and a senior cashier.
- Utilize behavioral-based interview questions to assess candidates’ customer service skills, ability to handle cash transactions accurately, and their approach to working in a diverse environment.
- Administer a numeracy test to evaluate candidates’ ability to perform calculations quickly and accurately.
- Training Program:
- Develop an orientation program for new cashiers that introduces them to the organization’s mission, values, and policies.
- Provide comprehensive training on cash handling procedures, including best practices for counting and reconciling cash drawers.
- Offer customer service training sessions to enhance interpersonal skills and emphasize the importance of creating an inclusive environment.
In conclusion,
the Cashier position at Diversity Food Center requires individuals with excellent customer service skills, numeracy proficiency, and the ability to work in a fast-paced environment. By implementing a tailored recruitment and selection program that highlights the organization’s strengths and addresses weaknesses, Diversity Food Center can attract qualified candidates who will contribute to a positive and inclusive campus dining experience.
References:
- Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2020). Fundamentals of Human Resource Management (8th ed.). McGraw-Hill Education.
- Diversity Food Center Website: www.diversityfoodcenter.com