Rooms Divison Management

Order Description TASK You will assume the role of the Front Office Manager where you will be required to: � Describe in detail how technology can be used to enhance the following areas throughout the hotel; o Front Office - Reservations (FIT�s / Groups) / Reception o Communications, inc. PABX o Guests Services - Concierge � Include in your response the advantages and disadvantages of using technology throughout these areas. � Include in your response an example of a specific technology application that could be implemented in each of these areas. � Describe how the future implementation of computer technology will affect the management of service quality, and the impact that these changes will have on the Rooms Division Management team, work teams and customers. Remember to discuss both the advantages and disadvantages