Critically analyse the service encounter for a specific service provider and discuss actionable recommendations to improve the service experience. This will require the members of the team (max 4 peers) to both experience and analyse online reviews and comments (i.e. Facebook, Google reviews, Trip Advisor) made by customers. Your discussion must include scholarly and industry sources to support and justify statements made. This is a group assignment, my part is Introduction (100 words), Conclusion (200 words), and Recommendation (800 words).
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