Is the goal of Six Sigma realistic for services such as Blockbuster Video stores or Redbox DVD kiosks?
“If line employees are required to work on quality improvement activities, their productivity will suffer.” Discuss.
“You don’t inspect quality into a product; you have to build it in.” Discuss the implications of this statement.
What does the Six Sigma approach to quality management mean for a business?
Business writer Tom Peters has suggested that in making process changes, we should “Try it, test it, and get on with it.” How does this square with the DMAIC/continuous improvement philosophy?
Develop a cause-and-effect (fishbone) diagram to address everything that impacts your grade in this course. How much is under your control?
Sample Solution