Situation: The nurse doesn't know how to use the new equipment to monitor the patient vital signs. She invented the vital signs of a patient who came out of surgery.
- What makes a difficult moment?
a. Who was in sync with whom? - How did people relate to the difficulty?
a. What emotions arose?
b.What strategies were used? - Did anyone jump in to fix the difficulty?
a. Was the situation well known first, or did a little more letting be make a difference? - To what extent was health and well-being being promoted, and for whom?
- What did you learn from this moment?