The unit where you work has had several complaints regarding communication between the staff and clients. You have been selected as a committee member to create an educational tool identifying potential areas of improvement. The education tool should include a scenario of a nurse-client exchange that includes both verbal and nonverbal communication and provide the following:
Identify examples of therapeutic and non-therapeutic communication techniques and therapeutic and non-therapeutic responses from the nurse used within the scenario.
Explain how communication techniques demonstrated in scenario will contribute to a safe and therapeutic environment.
Identify how non-verbal communication plays a role in communication.
Describe how to incorporate this education into inter-professional communication.
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