Now that you have begun your new role as the customer service manager for Corollary Marketing Inc., it will be important for you to introduce yourself as a leader to your team. The purpose of the introduction is to explain how you will use emotional intelligence to incorporate company values, unify the team, and begin to set team expectations.
Corollary Marketing Inc. Company Values:
- Excellence: In character, decision-making, and service to our clients and customers, we strive for distinction and actions of which we can be proud. Each of the following values contributes to this overriding charge.
- Integrity: We do the right thing, regardless of whether someone is watching. Our word is our bond; we carry a duty of care and responsibility to act ethically.
- Humility: We conduct our work without our egos. Our actions embody respect, humility, authenticity, and openness and invite feedback and input. We actively seek ideas and feedback from employees and value every voice and contribution.
- Trust: We extend the belief and feeling that others can be relied upon. We strive to be trustworthy by showing compassion and consistency and by communicating with care and truthfulness. We are authentic and transparent.
- Growth: Our best today may not be good enough tomorrow, and we continually seek to improve. Both personally and professionally, we aim to accelerate employee learning so that we can become better able to meet customer and company needs.
- Respect: We believe that each person (employee, customer, vendor, etc.) has value and rights. We act based on facts and always assume positive intent. We celebrate the differences in people and seek to utilize each person’s unique knowledge, skills, abilities, and perspectives.
Full Answer Section
Excellence: We strive for the highest standards in everything we do, from responding to customer inquiries to resolving complex issues.
Integrity: We commit to honesty, transparency, and ethical behavior in all our interactions.
Humility: We value the input and ideas of every team member, fostering a collaborative and supportive work environment.
Trust: We build strong relationships based on trust, reliability, and open communication.
Growth: We embrace continuous learning and development, seeking opportunities to improve our skills and knowledge.
Respect: We treat everyone with dignity and respect, valuing diversity and individuality.
To embody these values, I encourage each of you to:
- Prioritize Customer Satisfaction: Put yourself in the customer's shoes and strive to exceed their expectations.
- Embrace Teamwork: Collaborate with your colleagues to find innovative solutions to challenges.
- Communicate Effectively: Listen actively, speak clearly, and provide timely and informative responses.
- Embrace Change: Be open to new ideas and adapt to changing circumstances.
- Practice Empathy: Understand the needs and feelings of others, and respond with compassion.
I am committed to fostering a positive and supportive work environment where everyone feels valued and empowered. I believe that by working together, we can achieve great things.
Please don't hesitate to reach out if you have any questions, concerns, or suggestions. I look forward to working with you all.
Sincerely, [Your Name] Customer Service Manager Corollary Marketing Inc.
Sample Answer
Dear Team,
I am excited to announce that I have assumed the role of Customer Service Manager at Corollary Marketing Inc. I look forward to working alongside each of you to further elevate our customer service standards and contribute to the company's continued success.
As we embark on this new journey together, I want to emphasize the importance of our company values. These values are more than just words; they are the foundation upon which we build our relationships with clients and colleagues.